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About Payment and Bookings


How do I book a property?

This Website is set up so that you can make a booking directly with the property owner. At the bottom of each advert you will see a contact form. Fill in the details and send your enquiry to the owner or you can call the owner from the number provided on the advert. It's important to note that we do not have any involvement in the booking arrangement; this is an agreement solely between you and the advertiser.


Who do I make payment to?

Once you are happy with the suitability of the property and have agreed on a date then you will need to pay the owner directly. Please note that owners may vary in how they require payment, but usually the owner will require a deposit to secure the agreed date and nearer the time of arrival full payment to be made. Again we do not get involved in payments between you and the owner.


I have filled out the contact form but the advertiser hasn't responded?

If after a reasonable time you have not received a reply then you can proceed in three directions;
1. Re-send your enquiry making sure you provide the correct contact details.
2. Give the advertiser a telephone call from the numbers provided on the advert.
3. Contact us and we will see why they have not replied.


Can I change the date or cancel my booking?

As booking and payment is between you and the owner then you will have to contact the advertiser to see if this is possible. When making a booking you will need to confirm with the advertiser what is the procedure if you wish to cancel or change a booking.





Holiday Makers FAQ’s


About Payment and Bookings


How do I book a property?
Who do I make payment to?
I have filled out the contact form but the advertiser hasn't responded?
Can I change the date or cancel my booking?


Complaints / Questions


Can I add a testimonial about the accommodation?
Where do I get directions and keys from?
The property was not as described, what can I do?
Who can I make a complaint to?

Complaints / Questions


Can I add a testimonial about the accommodation?

Please feel free to email your testimonial directly to the owner of the property and a copy to us. If the owner wish's, upon agreement we can post your comments on our Website.


Where do I get directions and keys from?

Directions and keys Collection are made between you and the owner. If you have any questions as regards to this, please contact the owner directly as this is an agreement between you and the owner. We do not get involved with matter.


The property was not as described, what can I do?

If you are unhappy with how a property was described, please contact the owner directly 'ASAP' to resolve the issue. Although we do not get involved with disputes between you and the owner, we ask you to please inform us by email if your particular issue was not resolved so we can add this to our files. We are interested in accurate descriptions of properties on this Website.


Who can I make a complaint to?

As the rental agreement is between you and the owner then all complaints should be made directly with the owner. However if you wish, you may send a copy of the complaint by email to us for our files. Please note that we do get involved in a complaint between you and the owner, but if a property is miss-described we would be interested in this as an accurate description is important to us.